Background
As Carol Meyrowitz sat at her desk the morning of December 19, 2006, she knew significant changes would be occurring at TJX Companies in the coming months. Scheduled to become the CEO in January after working at TJX for only two years, Carol had had little time to digest the information she had just received. An intruder had hacked into the company’s computer systems, stealing an indeterminate amount of customer payment information. Carol had little other information to go on ...
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